Service Manager provides an intuitive, easy to use web-based interface for user submission of tickets. These incidents can then be worked and tracked by technicians on the backend. Updates and comments are presented back to the user on the front-end for simple issue tracking.
Give your organization a tool to easily submit, track, and resolve incidents and problems within your environment.
With Service Manager, you can develop Change Management workflow procedures to ensure each and every one of your changes are initiated, approved, implemented, and closed appropriately. This methodical approach to change control minimizes, and even eliminates, IT systems issues.
Technical changes occur in your environment every day. Establishing a Change Management process is key to staying on top of it all.
Knowledge Base articles allow you to share your proven, authorized fixes and documentation to every user and technician in the organization. This will help to empower your end users to be self sufficient and eliminate some of your more basic work. It also provides your IT Team with the same information, eliminating configuration drift and confusion.
Centrally stored and readily available Knowledge Base information is powerful when it comes to solving issues quickly and efficiently.
System Center Service Manager boasts a new HTML 5 based Self Service Portal. This portal is an ASP.NET MVC Razor Based HTML 5 Web App supported on all major Web browsers and operating systems. Utilizing web server-side caching, the performance has been greatly improved and the response time for frequently fetched data reduced.